Note
FV-Agent understands most major languages (English, Spanish, French, German, Chinese, etc.).
The examples below are only samples — ask in your own words, formally or informally.
FV Bank Knowledge Base
Answers from FV Bank's internal documentation — policies, procedures, fees, and product details.
- ›"What types of accounts does FV Bank offer?"
- ›"What payment types does FV Bank support?"
- ›"What are the fees for an individual account?"
- ›"What digital assets does FV Bank support for custody?"
- ›"What are the requirements for opening a business account?"
FV Bank Website Search
Live search across FV Bank's official websites — Help Centre, blog, and main site — for the most up-to-date information.
- ›"How do I add a beneficiary for an international transfer?"
- ›"What are the latest FV Bank product updates?"
- ›"Are there any articles about FV Bank's crypto services?"
Routing, Holidays & Countries
Live lookups for routing/SWIFT codes, bank holidays, supported or sanctioned countries, and debit card services.
- ›"Give me details for routing number for 021000021?"
- ›"Give me details for SWIFT/BIC code for BUKBGB22XXX?"
- ›"What are the upcoming FV Bank public holidays?"
- ›"Does FV Bank offer debit card services?"
User Lookup
Find a customer's profile by email address, username, or account number (starts with 7800).
- ›"Profile for john@example.com"
- ›"Look up user jsmith"
- ›"Find user for account 7800123456"
- ›"Is john@example.com registered?"
Account Details
Fetch account balance, reserved amounts, account status, and creation date for a customer.
- ›"What is the balance for john@example.com?"
- ›"Show reserved balance for jsmith"
Transactions
Look up a single transaction (with any linked HelpScout tickets) or search transaction history with filters. Results over 5 entries are exported as a downloadable CSV.
Single transaction
- ›"What is the status of transaction FV000TXN?"
- ›"Show me the details for transaction ABC123"
Transaction history
- ›"Transaction history for john@example.com in April 2025"
- ›"Transactions from April 1 to April 30, 2025"
- ›"Deposits above $1,000 in March 2025 for account 7800123456"
- ›"Show all chargebacks for jsmith"
- ›"Download all transactions for john@example.com as CSV"
User Records
Retrieve extended compliance records — Self Declaration details and Gateway Routing configuration for a customer.
- ›"Show self declaration for john@example.com"
- ›"What is the gateway routing config for jsmith?"
- ›"Extended user records for account 7800123456"
HelpScout Support Tickets
Search and filter HelpScout conversations. Results show page X of Y so you can navigate through pages. Supports advanced query filters and CSV export for large result sets.
Basic search
- ›"Search HelpScout for john@example.com"
- ›"HelpScout tickets about wire transfers"
- ›"Open HelpScout conversations assigned to Sarah"
Advanced filters
- ›"HelpScout tickets tagged billing closed in January 2025"
- ›"Unassigned HelpScout tickets created in the last 24 hours"
- ›"HelpScout tickets with subject payment failed, page 2"
Transaction Analytics
Bank-wide summary statistics presented as formatted tables — counts, amounts, balances, and averages across all accounts.
Incoming & Outgoing
- ›"Show incoming transaction totals for this month"
- ›"Show outgoing transaction totals year to date"
- ›"What is the daily average of incoming payments last month?"
- ›"Show average outgoing transactions for last month"
Balances & Accounts
- ›"Show total balances by account"
- ›"How many active accounts do we have?"
- ›"Show user USD account balances"
- ›"How many accounts were opened this month?"
Today's Activity
- ›"What are today's USD deposits?"
- ›"Show today's withdrawal totals"
Cards
- ›"Show card distribution by BIN"
- ›"How many cards are active vs restricted per BIN?"
